Setup and Troubleshooting by App or Device

Find the device and/or app you're using to learn about setting up your service or troubleshooting issues.

Setting Up Dreamlink T1, T1+, T2, T6

To set up your Dreamlink  T1, T1+, T2, T6: In Dreamlink On-Line (DOL) go to Settings. Press the green button on your remote control to pull up the  Edit option. Enter your Portal name (use for...

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By Carry

updated 3 months ago

Finding the MAC Address for your Dreamlink Device.

Obtaining MAC address from your device: Let the device Boot Up. Finish any updates that may be in progress. It will bring you to the Server menu . Press the Exit button on the remote control...

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By Carry

updated 6 months ago

Error Message: Your STB is Blocked. Call the Provider.

If you see this message: This means probably your previous IPTV has  blocked your device. The Smart STB app itself is not blocked. Essentially, this message means that you are not authorized to...

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By Carry

updated 6 months ago

Finding your Virtual and Software MAC Addresses.

To use Smart STB with your Smart TV, you’ll need two important MAC addresses: 1)  the Virtual MAC address : provide this MAC address to activate  the streaming service for your Smart STB. 2)  the...

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By Carry

updated 6 months ago

Setting Up Smart STB with an m3u Link.

To learn how to download and install the Smart STB app here link To use Smart STB with an m3u playlist, select the Embedded portal and enter your m3u URL. The app will automatically load your...

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By Carry

updated 6 months ago

Issue: ISP Blocking Services

Depending on where you live, certain Internet Service Providers (ISPs) may block certain digital content . For example, many UK users have reported being unable to connect using Virgin in the UK....

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By Carry

updated 6 months ago

How to change DNS on different IPTV devices, e.g MAG

How to change DNS on a Samsung Smart TV How to change DNS on an LG Smart TV How to change DNS on a Sony Smart TV How to change DNS on an Apple TV device How to change DNS on an iPhone How to change...

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By Carry

updated 4 months ago

Mag stuck on loading.

We can't exactly pinpoint what the issue might be with your Mag, can be many things that's also why we would never recommend using a Mag device because of it's tight to a fixed mac address and...

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By Carry

updated 3 months ago

My playlist does not work!

If you think the playlist isn't working correctly, please   check first with VLC Player go to ->Media-> open network stream->Paste in our playlist. ( Run with VPN CONNECTED ) ⇽ "Important" Your...

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By Carry

updated 3 months ago

Must Read - Attention for all MAG users!

The MAG devices are losing the portal settings after updating the device to the latest version of system software and this will not allow the users to add any portal addresses to the device. So the...

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By Carry

updated 2 months ago

How to setup STBemu for android to check Mac address errors!

How to setup STBemu.     STB Emulator basically clones the Mag's interface and can be used on Android Devices or Windows using Android Emulators like Bluestacks. Download the STB Emulator  from...

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By Carry

updated 23 days ago

Smart IPTV Error: "Server (URL) connection timeout", "Check playlist URL" or "No playlist uploaded" messages

Smart IPTV application does not include any channels and no information will be provided about where you can get channels or channel packages. Before you can use the application, you need to have...

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By Carry

updated about 3 hours ago