MY CHANNELS ARE NOT WORKING?

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By Carry

updated 4 months ago

We strive to provide you with a high level of service at very discounted rates. So please keep this in mind first and foremost.

If a channel is down, we will do our best to restore that back to service.

Please use the guidelines below before reporting a channel:


– Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back.

– Is this happening on all channels? If it is, you need to check on your end.

– Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems)

– Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.

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